Tulum Property Management

FAQ

FAQ

We offer a wide variety of homes across the world, from exclusive private estates, private apartments to luxurious beachfront villas. Lacure's team of travel consultants will identify the right type of home that best fits your travel needs.
To confirm your booking, we will require a signed Rental Agreement along with a 50% deposit payment. If your arrival date is < 90 days from the time of booking, we require full. Please ensure to remit payment in the correct currency, no currency exchange is required.
Amenities vary depending on the specific villa, but many include a private pools, outdoor entertaining area, fully equipped kitchen, air-conditioning, and Wi-Fi and more! Some villas include golf simulators or private putting greens, theater rooms, in-house spas, gyms, wine cellars, private beaches... let us know what you are looking for and we'll work to find it for you.
If you need to cancel your reservation, we must receive the cancellation request in writing. All payments received are non-refundable.
We are happy to request a hold, however “reservation holds” cannot be guaranteed and are at the discretion of the homeowner.
The villa's exact location, address and arrival instructions will be shared by your dedicated Concierge, shortly before travel.
Definitely! We have selected a team of the most experienced and professional service providers. Chefs, Butlers, Masseuses, Spa Services, etc. Each rental includes a pre-arrival concierge to help you with all the details, logistics, and itinerary planning.
Our villa rental terms typically include a minimum stay requirement, check-in and check-out times, payment schedule, and any specific rules or regulations regarding the use of the property.
To book our villa, you can start by checking our availability calendar on our website or contacting our reservation team directly. Once you've selected your desired dates, you can proceed with the booking process.